Customer Help

How can we help?


Returns & Exchanges

What is your return policy?

We use Loop to process returns.

If you are unsatisfied with your purchase, we are happy to accept returns on applicable merchandise provided they are received within fourteen (14) days of receipt in their original condition and packaging. Items must be unworn, unwashed, with tags still attached to be accepted for return. Damaged items will not be accepted for return and will be subsequently sent back to the customer. All final sale items cannot be returned or exchanged. You will be responsible for paying the return shipping fee of $10. The original shipping fee is non-refundable.

Exchanges are currently unavailable.

Third party goods that are not under Just Black Denim label is not eligible for returns or exchanges, these are final sale.

All items marked final sale are non-returnable, non-refundable, and non-exchangeable.

Just Black Denim merchandise purchased through external stockists is not eligible for return through unless otherwise noted, please contact retailer directly for additional information.

If you have any additional questions regarding returns, please email us at

Why won't Loop accept my return?

Only items eligible for a refund can be returned. To be eligible for refund an item must be returned in new condition within 14-days of when the package was delivered. Items included in our sale section or outlined as final sale are not eligible for a refund.

What is a Final Sale Item?

Items listed as final sale are non-returnable, non-refundable, and non-exchangeable. Any third-party goods that are not under
Just Black Denim label, but are listed on our site will be considered as a final sale item.

Can I return an item from an order I used a discount code on?

Regular Priced: Items that have used discount codes on are returnable, please reach out for more information if needed.

Final Sale: Items listed as final sale are non-returnable, non-refundable and non-exchangeable.

Can I apply a discount to an order that was already placed?

Unfortunately, we are unable to make any edits to an order once it has been placed. This includes applying discount codes.

Can I return my denim I bought at a boutique?

Just Black Denim merchandise purchased through external stockists are not eligible for return through unless
otherwise noted, please contact the retailer directly for additional information.

How do I exchange my item?

Unfortunately, we do not have the capacity to award exchanges at this time. Our team is small, but growing! We hope to provide a return program in the future. Please reach out for more info.


What is the shipping policy?

Orders are generally processed and shipped within 48 hours of purchase. Orders placed on weekends or holidays will generally be shipped by the next following business day. Please note holidays may affect shipment times. Just Black Denim is not responsible for lost and/or stolen packages.

Standard Domestic Shipping

For all US orders, we provide FedEx or USPS Priority shipping.  Shipping is offered at a standard rate of $10 for all orders within the United States. Tracking information will be provided to you when your order is processed, please allow up to 24 hours to update. 

The $10 shipping fee is non-refundable and not calculated in return refunds.

International Shipping

We apologize at the moment we do not offer international shipping outside of the United States.

Can I make changes to my order after it has been placed?

Our team is tiny, but mighty and we process orders quickly. After an order has been submitted, we cannot make any changes to the style, size, color, or address. 

My package is being shipped to the wrong address can I update it?

Packages are shipped within 12 hours. Once an order has been placed, we are unable to make edits to the shipping address.

Can I cancel my order?

We cannot guarantee we will be able to cancel an order as we process shipments quickly.

If you would like to cancel your order, please reach out to us within 30 minutes of placing it and we will try our best to complete your request.

My package is lost, what can I do?

If your package has been lost by the delivery service, please reach out to us as soon as possible.

Product + Sizing

How are your products made?

All of our products are individually handmade by people just like you! We take extra precautions to keep our people safe, this includes an allowance for certain variations in production aspects like length, rise, shading. Issues that fall within our factory’s allowance are not exchangeable, but can be returned if they are eligible per our return policy.

How does Liquid Indigo ink make some styles more sustainable?

Select denim in our collection were dyed with Liquid Indigo, a sustainable ink that cuts back dramatically on water usage. Since 2017, our mill has saved about 25 million gallons of water by using Liquid Indigo. This method also makes the jeans’ color more stable, so they don’t fade as quickly as denim dyed with regular ink.

I got the same size as before so why don't they fit?

Our wide range of denim offers you the opportunity to try jeans made with different combinations of materials resulting in different fits.

Jeans made with 100% cotton will be tighter, we recommend sizing up in these styles for comfort. Anything with 99%-97% cotton will have a little stretch; we recommend picking your true size for these. For our stretchy denim which will include less than 97% cotton it is recommended to size down for a form fitting look; we recommend to select your true size.

What does non-stretch mean?

Jeans that are non-stretch have more cotton in them than others and will have little to no stretch when worn.

Why did my pair of jeans fray after the first wash?

Denim is made out of cotton fibers. Once washed, the denim will be altered with slight fraying on the hem or some details.

I'm looking for a specific jean. Can you help me locate it?

Please send us an email with the below information. Please use the subject line "Locate Style".

  1. Style # and/or a photo of the inside garment tag
  2. Color
  3. Size


How do I care for my denim?
  1. Wash with Care
    Denim is different than other fabrics. Unlike your vintage tees that are tough enough to launder with your load of towels, your jeans need a little special attention. Caring for your denim piece-by-piece will prolong the life of your jeans, so you can enjoy that perfect fit as long as possible. Ideally, we recommend hand-washing your jeans. When life gets in the way of our dream clean scenario, you can throw them in your laundry machine and wash them cold with like colors. Use a mild detergent and avoid bleach, which can react negatively with the fibers in our denim.
  2. Dry Delicately
    Our perfect fits are made possible by a high percentage of spandex or stretch. Much like a rubber band, the spandex will shrink if dried at a high temperature. To avoid unwanted shrinkage, always hang your denim to dry.
  3. Spot Clean Between Washes
    We're a California-based company that understands the importance of being good stewards of our resources. Spilled some coffee on your jeans? Try spot cleaning to save water! Use a muslin cloth and dab gently at the stain to remove it. Washing your denim less will also work to extend the life of your jeans, so spot cleaning is a win-win!

About Us

What sets us apart?

Welcome to our stomping grounds.

As makers of handcrafted denim in the USA, we believe that honest quality, good value, and exceptional comfort are all essential in creating the perfect product. Our mission is to cultivate a community of inclusivity and stay dedicated to our goal of local US manufacturing. Every pair of our jeans is made locally in Los Angeles, placing Just Black Denim as a brand apart from the rest.

Find Just Black Denim at boutiques across online, North America and Europe.


How can I carry Just Black Denim in my store?

See our Wholesale page for information.


What are your hours of operation?

Monday-Friday 10am-4pm

Get in touch

Have questions about your order, or a general enquiry?