We use Redo to process returns.

If you are unsatisfied with your purchase, we are happy to accept returns on applicable merchandise provided they are received within fourteen (14) days of receipt in their original condition and packaging. Items must be unworn, unwashed, with tags still attached to be accepted for return. Damaged items will not be accepted for return and will be subsequently sent back to the customer. All final sale items cannot be returned or exchanged. You will be responsible for paying the return shipping fee of $10. The original shipping fee is non-refundable.

Third party goods that are not under Just Black Denim label is not eligible for returns or exchanges, these are final sale.

All items marked final sale are non-returnable, non-refundable, and non-exchangeable.

Just Black Denim merchandise purchased through external stockists is not eligible for return through JustBlackDenim.com unless otherwise noted, please contact retailer directly for additional information.

If you have any additional questions regarding returns, please email us at shop@justblackdenim.com.

Only items eligible for a refund can be returned. To be eligible for refund an item must be returned in new condition within 14-days of when the package was delivered. Items included in our sale section or outlined as final sale are not eligible for a refund.

Items listed as final sale are non-returnable, non-refundable, and non-exchangeable. Any third-party goods that are not under Just Black Denim label, but are listed on our site will be considered as a final sale item.

Regular Priced: Items that have used discount codes on are returnable, please reach out for more information if needed.

Final Sale: Items listed as final sale are non-returnable, non-refundable and non-exchangeable.

Unfortunately, we are unable to make any edits to an order once it has been placed. This includes applying discount codes.

Items purchased through external retailers or boutiques are not eligible for return through justblackdenim.com. Since the purchase was made through their store, please reach out to the boutique directly for assistance with their return or exchange policy.

We don’t offer exchanges at this time. However, you’re welcome to review our Return Policy for more information on how to return your item. You can start a return through our Return Portal HERE.

Orders are generally processed and shipped within 48 hours of purchase. Orders placed on weekends or holidays will ship the next business day. Please note that holidays and high-volume periods may affect shipment times. Just Black Denim is not responsible for lost or stolen packages.

Standard & Plus Shipping

We offer both Standard and Plus Shipping options. Shipping rates vary based on your location and the shipping method selected at checkout. Tracking information will be provided once your order is processed; please allow up to 24 hours for tracking to update.

Shipping fees are non-refundable and are not included in return refunds.

International Shipping

At this time, we do not offer international shipping outside of the United States.

Our team is tiny, but mighty and we process orders quickly. After an order has been submitted, we cannot make any changes to the style, size, color, or address. 

You may be able to update your shipping address before our warehouse processes your order. If the order is still in its early stage, you can use the Customer Portal—accessible through the tracking information provided after checkout—to edit your order details.

Once an order has been processed by our warehouse, we are unable to make any changes. After a package is processed or shipped, the carrier does not allow address edits, and we cannot modify the delivery information on our end.

If the package cannot be delivered, it will typically be returned to sender. Once it arrives back at our facility, we can resend it or issue a refund according to our return policy.

Because our warehouse processes orders very quickly, we cannot guarantee that an order can be canceled once it has been placed.

You are welcome to reach out to our team as soon as possible, and we will do our best to catch the order before it is processed. However, cancellations depend entirely on current order volume, warehouse processing speed, and ticket response times.

If we’re unable to cancel the order in time, you may return any eligible items once they are delivered.

If your package appears lost in transit, please reach out to us at info@justusajeans.com as soon as possible.

Once an order has shipped, the delivery carrier is fully responsible for the package. We’re happy to submit a lost-package claim on your behalf; however, claims can take 30+ days for the carrier to review and resolve.

During that time, we are unable to issue a refund or replacement until the investigation is completed by the carrier. We truly appreciate your patience while we work with them to reach a resolution.

All of our products are individually handmade by people just like you! We take extra precautions to keep our people safe, this includes an allowance for certain variations in production aspects like length, rise, shading. Issues that fall within our factory’s allowance are not exchangeable, but can be returned if they are eligible per our return policy.

Select denim in our collection were dyed with Liquid Indigo, a sustainable ink that cuts back dramatically on water usage. Since 2017, our mill has saved about 25 million gallons of water by using Liquid Indigo. This method also makes the jeans’ color more stable, so they don’t fade as quickly as denim dyed with regular ink.

Our wide range of denim offers you the opportunity to try jeans made with different combinations of materials resulting in different fits.

Jeans made with 100% cotton will be tighter, we recommend sizing up in these styles for comfort. Anything with 99%-97% cotton will have a little stretch; we recommend picking your true size for these. For our stretchy denim which will include less than 97% cotton it is recommended to size down for a form fitting look; we recommend to select your true size.

Jeans that are non-stretch have more cotton in them than others and will have little to no stretch when worn.

Denim is made out of cotton fibers. Once washed, the denim will be altered with slight fraying on the hem or some details.

Please send us an email with the below information. Please use the subject line "Locate Style".

1. Style # and/or a photo of the inside garment tag
2. Color
3. Size

1. Wash with Care
   Denim is different than other fabrics. Unlike your vintage tees that are tough enough to launder with your load of towels, your jeans need a little special attention. Caring for your denim piece-by-piece will prolong the life of your jeans, so you can enjoy that perfect fit as long as possible. Ideally, we recommend hand-washing your jeans. When life gets in the way of our dream clean scenario, you can throw them in your laundry machine and wash them cold with like colors. Use a mild detergent and avoid bleach, which can react negatively with the fibers in our denim.
2. Dry Delicately
   Our perfect fits are made possible by a high percentage of spandex or stretch. Much like a rubber band, the spandex will shrink if dried at a high temperature. To avoid unwanted shrinkage, always hang your denim to dry.
3. Spot Clean Between Washes
   We're a California-based company that understands the importance of being good stewards of our resources. Spilled some coffee on your jeans? Try spot cleaning to save water! Use a muslin cloth and dab gently at the stain to remove it. Washing your denim less will also work to extend the life of your jeans, so spot cleaning is a win-win!

Welcome to our stomping grounds.

As makers of handcrafted denim in the USA, we believe that honest quality, good value, and exceptional comfort are all essential in creating the perfect product. Our mission is to cultivate a community of inclusivity and stay dedicated to our goal of local US manufacturing. Every pair of our jeans is made locally in Los Angeles, placing Just Black Denim as a brand apart from the rest.

Find Just Black Denim at boutiques across online, North America and Europe.

See our Wholesale page for information.

Monday-Friday 10am-4pm