Customer Help

How can we help?

FAQ

Returns & Exchanges

What is your return policy?

We use Returnly to process returns and exchanges.

If you are unsatisfied with your purchase, we are happy to accept returns on applicable merchandise provided they are received within fourteen (14) days of receipt in their original condition and packaging. Items must be unworn, unwashed, with tags still attached to be accepted for return. Damaged items will not be accepted for return and will be subsequently sent back to the customer. All final sale items cannot be returned or exchanged.

Exchanges are currently unavailable.

Third party goods that are not under Just Black Denim label is not eligible for returns or exchanges, these are final sale.

Just Black Denim merchandise purchased through external stockists is not eligible for return through JustBlackDenim.com unless otherwise noted, please contact retailer directly for additional information.

If you have any additional questions regarding returns, please email us at shop@justblackdenim.com.

Shipping

What is the shipping policy?

Orders are generally processed and shipped within 48 hours of purchase. Orders placed on weekends or holidays will generally be shipped by the next following business day. Please note holidays may affect shipment times. Just Black Denim is not responsible for lost and/or stolen packages.

Standard Domestic Shipping

For all US orders, we provide FedEx or USPS Priority shipping.  Shipping is offered at a standard rate of $10 for all orders within the United States. Tracking information will be provided to you when your order is processed, please allow up to 24 hours to update. 

International Shipping

We apologize at the moment we do not offer international shipping outside of the United States.

Wholesale

How can I carry Just Black Denim in my store?

See our Wholesale page for information.

Hours

What are your hours of operation?

Monday-Friday 10am-4pm

Get in touch

Have questions about your order, or a general enquiry?