Customer Help

How can we help?


Returns & Exchanges

What is your return policy?

We use Returnly to process returns and exchanges.

If you are unsatisfied with your purchase, we are happy to accept returns on applicable merchandise provided they are received within fourteen (14) days of receipt in their original condition and packaging. Items must be unworn, unwashed, with tags still attached to be accepted for return. Damaged items will not be accepted for return and will be subsequently sent back to the customer. All final sale items cannot be returned or exchanged. You will be responsible for paying the return shipping fee of $10. The original shipping fee is non-refundable.

Exchanges are currently unavailable.

Third party goods that are not under Just Black Denim label is not eligible for returns or exchanges, these are final sale.

All items marked final sale are non-returnable, non-refundable, and non-exchangeable.

Just Black Denim merchandise purchased through external stockists is not eligible for return through unless otherwise noted, please contact retailer directly for additional information.

If you have any additional questions regarding returns, please email us at

Why won't Returnly accept my return?

Only items eligible for a refund can be returned. To be eligible for refund an item must be returned in new condition within 14-days of when the package was delivered. Items included in our sale section or outlined as final sale are not eligible for a refund.

What is a Final Sale Item?

Items listed as final sale are non-returnable, non-refundable, and non-exchangeable. Any third-party goods that are not under
Just Black Denim label, but are listed on our site will be considered as a final sale item.

Can I return an item from an order I used a discount code on?

Regular Priced: Items that have used discount codes on are returnable, please reach out for more information if needed.

Final Sale: Items listed as final sale are non-returnable, non-refundable and non-exchangeable.

Can I return my denim I bought at a boutique?

Just Black Denim merchandise purchased through external stockists are not eligible for return through unless
otherwise noted, please contact the retailer directly for additional information.

How do I exchange my item?

Unfortunately, we do not have the capacity to award exchanges at this time. Our team is small, but growing! We hope to provide a return program in the future. Please reach out for more info.


What is the shipping policy?

Orders are generally processed and shipped within 48 hours of purchase. Orders placed on weekends or holidays will generally be shipped by the next following business day. Please note holidays may affect shipment times. Just Black Denim is not responsible for lost and/or stolen packages.

Standard Domestic Shipping

For all US orders, we provide FedEx or USPS Priority shipping.  Shipping is offered at a standard rate of $10 for all orders within the United States. Tracking information will be provided to you when your order is processed, please allow up to 24 hours to update. 

The $10 shipping fee is non-refundable and not calculated in return refunds.

International Shipping

We apologize at the moment we do not offer international shipping outside of the United States.

Can I make changes to my order after it has been placed?

Our team is tiny, but mighty and we process orders quickly. After an order has been submitted, we cannot make any changes to the style, size, color, or address. 

My package is being shipped to the wrong address can I update it?

Packages are shipped within 12 hours. Once an order has been placed, we are unable to make edits to the shipping address.

Can I cancel my order?

We cannot guarantee we will be able to cancel an order as we process shipments quickly.

If you would like to cancel your order, please reach out to us within 30 minutes of placing it and we will try our best to complete your request.

My package is lost, what can I do?

If your package has been lost by the delivery service, please reach out to us as soon as possible.

Product + Sizing

What does non-stretch mean?

Jeans that are non-stretch have more cotton in them than others and will have little to no stretch when worn.

I got the same size as before so why don't they fit?

Our wide range of denim offers you the opportunity to try jeans made with different combinations of materials resulting in different fits.

Jeans made with 100% cotton will be tighter, we recommend sizing up in these styles for comfort. Anything with 99%-97% cotton will have a little stretch; we recommend picking your true size for these. For our stretchy denim which will include less than 97% cotton it is recommended to size down for a form fitting look; we recommend to select your true size.

Why did my pair of jeans fray after the first wash?

Denim is made out of cotton fibers. Once washed, the denim will be altered with slight fraying on the hem or some details.


How can I carry Just Black Denim in my store?

See our Wholesale page for information.


What are your hours of operation?

Monday-Friday 10am-4pm

Get in touch

Have questions about your order, or a general enquiry?